F.A.Q. - Frequently
Q. How can I contact you from the Airport?
A. In the
confirmation, we provide you with the local phone numbers of our suppliers. If
a toll free number is available, you can call from any public phone at the
airport, no cards or coins required.
Q. When is your operating?
reservation service is open 24 hours a day, 7 days a week.
Q. How far in advance must I reserve?
Reservations can be done 24 hours in advance. However, we highly recommend you
to make your reservations in advance.
Q. How far in advance can I change or cancel my
Reservations can be changed or cancelled up to 24 hours before transfer with no
Q. Can I book over the telephone?
is a complete online booking service therefore does not offer a reservation
service via the telephone. However, we offer 24 hour, 7 days a week customer
service via phone, email to support your booking questions. Our Customer
Service guarantees turnaround within 24 hours, and most requests are answered
within 1 hour.
Q. What's up if my arriving flight is delayed?
A. We will
wait up to one hour after the scheduled arrival time of the carrier. After this
time we will try our hardest possible to transfer you, but we cannot undertake
any responsibility if this is not possible.
Q. Where are the meeting points with the
drivers will be waiting for you at the exit of the customs, holding a sign with
your name on it. In any case, we will provide you with the exact location where
you will enjoy a personalized welcome.
Q. At which terminal will the driver drop me
off on the departure?
driver drops you off at the correct terminal of the airline that you are flying
Q. Why must I confirm my departure 24 hours
A. You must
confirm your departure 24 hours in advance to make sure that all information
concerning flight times, airport and pick-up address are correct.
Q. Do you provide car seats for children under
A. Most of
the companies provide car seats. If not children under 2 must sit on their
Q. How much should I tip the driver?
A. Tips are
at the discretion of the passenger and according to the service they received.
Q.: How can I pay?
easy and safe. We are using PayPal, the system that is used by EBAY and offers
the latest and best security technology.
pay the following ways:
credit card through our PayPal account without extra costs
2) By cash
directly to the driver on your arrival or departure.
Q. Are your shuttles and cars non smoking? Air
conditioned? How many do they seat?
shuttle are non smoking and air conditioned. The fleet of vehicles is primarily
made up of vans with seating for up to 8 passengers, plus seating for the
driver. For private transfers, most of the companies are using Sedan with seating for up
to four passengers. They are equipped with air-conditioning and an internal communication system to
offer fast and flexible service. Ample space in the back provides comfortable
transport of luggage inside the vehicle.